Especially after a bad storm, unethical contractors and flat-out scam artists come out of the woodwork. Unfortunately, if your house is damaged and you’re dealing with other time-sensitive issues, it can be difficult knowing who to trust. Even if a damaged roof isn’t an immediate danger, you still need to know how to find quality service. Here are a few questions to ask up front. If anyone has trouble answering even one, you should be wary of the service.
Are You Fully Insured and Licensed?
Without proper licensing and insurance, no one should be allowed on your roof. In fact, a good company will let you see their latest Certificate of Insurance. Note: Make sure to read it and ensure it has adequate coverage should issues arise.
What is Your Safety Record?
Although insurance protects you, having contractors that put safety first gives you peace of mind. Reputable contractors should have routine OSHA safety training, and make sure to ask about their Experience Modification Rate (EMR). The industry standard is 1, and if they follow rules and maintain a safe work environment, their EMR history should reflect a similar number.
What Are Your Communication Practices?
Be wary of a contractor who shows up late or doesn’t respond timely to inquiries and follow-ups. Especially if you have complaints or issues, companies with a good track record will do more than show up and deliver a bill.
Can You Provide A Quote First?
Roofs are unique, and no one should give you numbers before a complete evaluation is performed. A quality roofing company will insist upon seeing the specifics of the work before diving in, and don’t forget to make sure the contractor is certified to install Johns Manville, GAF, Firestone, or any other recognizable product.
Are Your Resources Available Immediately?
You’d be surprised how many homeowners make it through the first round of questions before asking for availability. Especially if there’s been a storm, contractors might overbook, and it could be devastating to learn a contractor can start the job without the time or resources to finish it. So before committing, ask when they can start and how long they anticipate the job to take.
For help with all your roofing needs, call the experts at Biltmore Roofing in Lawrenceville, GA at 770-285-8126. Our friendly team can perform a thorough evaluation and let you know the extent of any damage. We’ll even provide an estimate for repairs.